Privacy Policy

1. What This Covers

This policy describes how Old Lost Forest, LLC, doing business as Lost Forest Cabins ("we," "us"), handles information collected through this website and through the phone, email and text conversations that follow from it.

Reservations are taken through our reservation system, and the terms shown to you at the time of booking govern the stay itself. This page is about the information this website and our direct communications collect.

2. Information You Give Us

When you submit a form on this website, you provide the details that form asks for, which may include your name, phone number, email address and whatever you write in the message field. Where a form offers a text-message consent box, you choose whether to check it.

If you call, email or message us, we keep the contact details and the substance of the request so we can follow up.

3. Information Collected Automatically

Form submissions are stamped with technical details used to separate real inquiries from automated spam: the time zone your browser reports and how long the page was open before you submitted.

We measure how the website is used in two ways. A privacy-focused counter tallies page views in aggregate and sets no cookies. We also use Google Analytics, which places a cookie in your browser so it can tell a returning visitor from a new one and show us which pages lead to bookings. Google handles that information under its own privacy policy. We do not use either tool to build advertising profiles.

If you would rather not be counted by Google Analytics, Google offers a free browser add-on that turns it off, and most browsers let you block or clear cookies in their settings.

4. How We Use It

To answer your inquiry, hold and confirm your reservation, and host your stay.

To send service communications: confirmations, arrival and check-in details, scheduling notices and billing.

To detect and block spam, fraud and abuse of this website and its forms, and to meet legal, tax and insurance obligations.

We do not sell personal information, and we do not share it with anyone for their own advertising.

5. Text Messaging (SMS)

We send text messages only to people who have opted in, either by checking the consent box on a form, by asking us in writing, or by telling a member of our team directly. Consent to receive text messages is never a condition of booking a cabin or of anything else we offer.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All other categories of information described in this policy exclude text messaging originator opt-in data and consent.

The only parties that ever see your mobile number in connection with our messaging are the telecommunications providers that carry the message to your handset, and they see it solely to deliver it.

Messages relate to your reservation, arrival and check-in, your stay, and billing. Message frequency varies. Message and data rates may apply.

Reply STOP to any message to stop receiving them. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.

6. Who We Share Information With

Service providers who help us run the business and only for that purpose: website and form hosting, our reservation system, email, our messaging provider and payment processing. They may use the information only to perform that work for us.

Professional advisors where reasonably needed, and law enforcement or regulators where required by law, subpoena or court order, or to investigate fraud or abuse.

A successor entity if the business is sold or merged, under the same commitments described here.

That list is the whole list. We do not trade, rent or sell your information, and none of these categories include your text messaging opt-in data or consent.

7. How Long We Keep It

Inquiries that do not turn into a stay are kept up to 24 months so we can pick up the thread if you come back, then removed. Guest records are kept for the life of the relationship and afterward as long as tax, contract and insurance obligations require.

Opt-out records are kept indefinitely. That is deliberate: it is the only way to guarantee we never message you again after you say stop.

8. Security

This website is served over encrypted connections, and form submissions travel encrypted. Access to inquiry and guest information is limited to people who need it to do the work. No system can be promised as immune to every attack, and we will not pretend otherwise.

9. Your Choices and Your Rights

Texas residents have rights under the Texas Data Privacy and Security Act to confirm whether we process their personal data, get a copy of it, correct it, delete it, and opt out of targeted advertising, sale or profiling. We do not sell personal data or use it for targeted advertising or profiling in the first place.

To make a request, contact us through this website. We will verify the request and respond within 45 days, and we will tell you if we need the one extension the law allows. If we decline a request, you may appeal by contacting us the same way, and you may raise the matter with the Texas Attorney General.

To stop text messages, reply STOP. Messages tied to a reservation you have already made continue either way.

10. Children

This website is not directed to children, and we do not knowingly collect information from anyone under 13. If you believe a child has given us information, contact us and we will remove it.

11. Other Websites

Links to other sites, including our reservation system and listing pages, are provided for convenience. Once you leave this site, the other operator's privacy practices govern, not ours.

12. Changes to This Policy

We may update this page as the business or the law changes. The effective date at the top always reflects the current version, and material changes to how we handle text messaging or share information will be posted here before they take effect.

13. Contact Us

Questions about this policy, or about the information we hold on you, can be sent through the contact page on this website, by email to hello@lostforestcabins.com, or by phone on (936) 693-5788. You can also read our Terms & Conditions.

Old Lost Forest, LLC, 19896 Grissom Rd, Richards, TX 77873.